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How Rioned Jetters Streamline Operations at DrainTech Services
For over 35 years, DrainTech Services has been a leading provider of sewer maintenance and reactive services across the West Midlands. Covering more than 600,000 homes for 18 social housing companies, the company relies on efficiency, reliability, and safety to meet the demanding requirements of its extensive customer base.
At the centre of operations are over a dozen mobile units with Rioned jetters, which are used daily to tackle everything from minor domestic blockages to large-scale sewer obstructions.
Andy Eccleston, a drainage engineer with over twenty years of experience, highlights how Rioned jetters have evolved to meet the demands of a modern drainage company: “I’ve used various Rioned jetting units over many years and seen significant improvements. They are easy to use, reliable and safe. For anyone in the industry, I would recommend Rioned without hesitation.”
Versatility Across Jobs
Rioned jetters offer impressive adaptability for a wide range of tasks. Smaller units, such as the AquaJet, efficiently clear blockages up to nine inches, while larger units, such as the CityJet, can easily manage twelve-inch pipes over runs of 90 metres or more.
James Taylor, DrainTech’s Operations Manager, explains the impact on operations: “Investing in Rioned jetters has improved our operational efficiency, reduced downtime, and allowed our engineers to resolve blockages on the first visit. They are cost-effective and reliable, helping us meet tight KPIs and SLAs.”
The ability to handle diverse blockages with the same vehicle and jetter allows DrainTech to respond quickly to clients without the need for additional manpower or equipment on site. Engineers have confidence that the jetters can manage any scenario they encounter.
Reliability and Longevity
Liz Wood, DrainTech’s Service Delivery Co-ordinator, oversees the daily planning and scheduling of the company’s jetting fleet. She highlights the value of using Rioned equipment: “We rely on Rioned machines every single day. They’re powerful, dependable, and allow our vans to respond quickly to jobs without breakdowns. I know that when a van goes out, the jetter will get the job done.”
Built for durability, Rioned jetters frequently outlast the vehicles they’re installed in. DrainTech takes advantage of this by transferring units into new vans, extending the service life of the equipment.
“The jetters are incredibly reliable,” adds Andy. “Even after years of daily operation, they still perform at a high level. With wireless remote control, I can work efficiently on my own, tackling everything from six-inch domestic lines to twelve-inch sewers blocked with silt, rubble, scale, or roots.”
Ongoing Support and Maintenance
Rioned provides a responsive servicing and maintenance programme designed to minimise downtime and keep jetting fleets fully operational. James Taylor notes: “Rioned’s support is excellent. Once we book a service call, they respond quickly, often the same day, depending on the issue. Reduced downtime keeps our fleet on the road and ensures we meet client expectations.”
This level of support enables DrainTech to maintain consistent operational standards, and the impact of Rioned jetters in the field is equally clear. As James summarises: “Efficiency is critical for our business. With CityJets, UrbanJets and AquaJets, we know that any blockage can be cleared on the first visit.”
Transforming Sewer Maintenance with Rioned
Rioned jetters are central to DrainTech Services’ operations, delivering the reliability, versatility, and ease of use needed to enhance safety, boost efficiency, and maintain consistent performance. Their durability reduces downtime and operating costs, while enabling engineers to provide a high-quality service across a wide geographic area.
For DrainTech, the decision to invest in Rioned equipment has been key to sustaining a fleet that consistently meets the demands of both clients and engineers.
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